Zone Manager Interview

We have customers that are terminating their service for various reason and waiting too long for new installation. The company needs to improve on the time to install, delay addressing faults and minimize missed appointments. Exercise 1: 1. Develop an Initiative for your Operations team in the West Zone that includes a communication plan and process flow to improve customer experience to retain our existing customers from churning. 2. Develop a full operational plan to improve Time to Install for Operation and Maintenance Teams for Service Operation – West (Belmopan and San Ignacio Distri​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​ct). The plan should include but not limited to the monitoring mechanism for meeting and exceeding production milestones and timelines, human resources development, intra and inter-departmental communication, and maintaining quality control standards Excercise Two During this pandemic (COVID-19), the stores have been greatly impacted as traffic to the stores and customer spend has decreased. The stores in the Western Zone are operating at a net operating loss as per below: Assess the revenues and operations expenses generated by the retail stores based on the store’s profitability table provided. Deliver a presentation to convert the stores in the West Zone from cost centers to profit centers. 1. Develop Strategic Plan with critical success measures which includes: a. Sales Strategy b. Cost Optimization c. Staff Performance and product​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​ivity