- Outline the example for each of reliable information source relevant to workplace processes.
The student should provide one example per information source. Sample answers may include but are not limited to:
a. Legislation
Corporations Act, Fairwork Act, Occupational Health and Safety Act
b. Organisational policies and procedures
Performance review policy, Credit card usage
c. Stakeholders
Customers, CEO, suppliers - Describe how legislation may be applicable to workplace problems (provide an example as part of your
answer).
The student should outline how legislation is related to workplace issues and then illustrate their answer with an
example. Ss not limited to): - Describe how organisational policies and procedures may be applicable to workplace problems (provide an
example as part of your answer).
The student should outline how organisational policies and procedures are related to workplace issues and then
illustrate their answer with an example. Sample answer may include (but is not limited to):
Organisational policies and procedures are documents that guide processes and performance in an organisation.
Often, policies and procedures are used to ensure legislation is adhered to. For example, the Cleaning procedure
in a hospital may be related to controlling infectious diseases in the emergency department. This procedure will
reflect the requirements of current legislation (e.g. Occupational Health and Safety). - Identify and describe two critical thinking methods that may be used to identify complex issues in the
workplace (there is an example to get you started).
The student should identify and describe two critical thinking techniques that assist with problem identification. Sample
answer may include (but is not limited to):
Method Description
Interview This method uses a formal or informal interview process to obtain information about a
workplace issue (such as how a product is used). It asks relevant questions to relevant
stakeholders and documents the answers.
Survey This method can obtain information anonymously from a wide group of people in a relatively
short period of time. It asks targeted questions to understand or identify issues (e.g. How can
our business improve?).
Observation This method uses deliberate observation of the issue (e.g. service delivery) on an operational
level. Existing processes are usually mapped to provide realistic and practical insight to how
the issue is being played out in reality.
Existing information This method uses research to access existing information (such as market analysis) about
products, services, processes or procedures.
Performance review Workplaces need timely, accurate and constructive feedback in order to succeed. A
performance review where a manager provides formal feedback to an employee. You may be
in a position at work where you are required to give feedback. Each organisation will have their
own policies and procedures related to monitoring work performance.
E.g.
Knowledge Questions
BSBCRT611 - Apply critical thinking for complex problem solving
Harward International College | RTO: 22332 | CRICOS: 03234B | Version: 1.0
Page 3 of 5 - Identify and describe two critical thinking methods that may be used to generate solutions to complex issues
in the workplace (there is an example to get you started).
The student should identify and describe two critical thinking techniques that assist with problem identification.
Method Description
Brainstorming This method uses a group of people to think of as many solutions (even the crazy ones) in a
predetermined time. - Summarise the steps associated with a decision-making process. You may answer using a written paragraph
or diagram.
The student should use a paragraph or diagram to summarise the steps involved in the decision-making process.
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