Use the headings below with the information requested.

Chapter Overview–A brief overview of what the chapter was about.
Topic of Interest 1–What two topics were the most interesting to you and why?
Topic of Interest 2– ” ” ” ”
Real life relation–Relate something in the chapter that you experienced in your real life. Discuss what it is and how it relates and/or exemplifies an idea in the book. Even if you have no CRM, retail, or work experience, think critically about your experience as a customer with businesses of all sizes.
When doing your chapter reflection entries, please use the headings below that follow the requirements of the post content. This will help you organize your thoughts, and it helps me read your post faster to make sure you covered everything.

Chapter Overview
Topic of Interest 1
Topic of Interest 2
Real life relation:

use a very simple vocabulary and sentences.
The book is Managing Customer Relationships: A Strategic Framework, 2nd Edition by wiley