Total Quality

  Total Quality       Advocating the contemporary view of the TOTAL QUAIJTY philosophy vs- traditional ways of addessing quality control-   You should addess the 12 elements of To and how they are crucial to competitiveness: The key characteristics of total quality are as follows: 0 Strategically Based- 0 Customer focus- 0 Obsession with quality- 0 Scientific approach to decision making and problem solving- Long term commitment. 0 Team work- Continual process improvement. 0 Education and training- 0 Freedom through control- 0 Unity of pwpose- 0 Employee involvement and empowerment- Peak Performance-