Discuss the various reasons system implementation fails. Compare and contrast various change models. Then select a change model to use during system implementation. Provide details of how you will use the change model, and justify why you selected one model over the other models. Explain the various steps that should be included to ensure the change model is effective.
The reasons system implementation fails
Full Answer Section
There are a number of different change models that can be used during system implementation. Some of the most common change models include:
- The Lewin Change Model: This model is based on the idea that change occurs in three stages: unfreezing, moving, and refreezing. The unfreezing stage involves creating a sense of dissatisfaction with the current state of affairs. The moving stage involves implementing the new system. The refreezing stage involves stabilizing the new system and preventing backsliding.
- The Kotter Change Model: This model is based on the idea that change requires eight steps: creating a sense of urgency, forming a guiding coalition, developing a vision, communicating the vision, empowering others, removing obstacles, celebrating short-term wins, and anchoring the changes in the culture.
- The ADKAR Change Model: This model is based on the idea that change requires five things: awareness, desire, knowledge, ability, and reinforcement. Awareness is the first step, and it involves understanding the need for change. Desire is the second step, and it involves wanting to change. Knowledge is the third step, and it involves understanding how to change. Ability is the fourth step, and it involves having the skills and resources to change. Reinforcement is the fifth step, and it involves maintaining the change over time.
- Planning: The change model should be carefully planned and communicated to all stakeholders.
- Communication: Effective communication is essential for a successful change implementation.
- Training: Users should be trained on the new system and provided with support.
- Troubleshooting: Any problems that arise should be troubleshooted and resolved quickly.
- Monitoring: The system should be monitored to ensure that it is working properly and that users are satisfied.
Sample Answer
System implementation failures can occur for a variety of reasons, including:
- Poor planning and communication: If the system implementation is not properly planned and communicated, it is more likely to fail. This includes not having a clear understanding of the goals of the implementation, not involving the right stakeholders, and not communicating effectively with users.
- Technical problems: Technical problems can also lead to system implementation failures. This can include problems with the hardware, software, or network.
- User resistance: User resistance is another common reason for system implementation failures. This can occur if users are not properly trained on the new system, if they do not see the need for the new system, or if they are afraid of change.