The Patient Experience

Watch the Cleveland Clinic's (2014) Patients: Afraid and Vulnerable (in reference list) to get a patient perspective of select
experiences during their hospitalization. Note: This clip is simply to provide a frame of reference for the patient
experience. This assignment is NOT about the Cleveland Clinic.
Explore the following processes in your clinical practice from the patient perspective using the tool provided (posted in
assignment drop box).
Access to the physical location (ease of finding the location, parking, arriving to first point of service)
Accessing services (ambulatory care—check-in process/acute care admissions process)
Patient expectations (environment of care, physician communication, nurse communication, staff communication, meals,
etc.)
Aspects of patient experience that generally exceed expectations.
Aspects of patient experience that are problematic.
Transitions in care (process for movement between units. discharge home).