The Chief Privacy Officer recently became aware of a disturbing practice in which anonymous staffers have been posting "outrageous guest requests" under the "Humor" section of employee bulletin boards in the Resort Operations staff locker rooms. Some of these postings have included guest names and room numbers along with names and ages of children. This practice is a shocking violation of guests' privacy and could seriously harm the company's reputation if the practice were to continue. The bulletin boards have been moved to the semi-public hallway outside the locker rooms as a first step towards stopping this behavior.
A deeper investigation into the situation revealed that the recently revised guest relations privacy policy has strong protections in place that detail (a) who is allowed to access guest information and (b) the permitted uses of guest information. The consequences for violations, as listed in the policy, range from a two-week suspension without pay to termination of employment.
For examples of guest privacy policies, please see these resources:
- https://www.lhw.com/Privacy-Policy
- https://www.ihcltata.com/privacy-policy/
- https://www.fourseasons.com/privacy/