Technology is the driver of this new era

Technology is the driver of this new era, and one key component is social media. Watch the following video and then answer the questions that follow. Video: Best Practices for ROI on Social and Sales (https://www.sellingpower.com/videos/sg4LtmJxvu4/best-practices-for-roi-on-social-and-sales)

What are the 4 steps Shih outlines?
Which one do you feel is most important and why?
How does this content inspire you to choose a career in sales and especially in social selling?