Summative Assessment Building Capital Through the Application of Systems Thinking

Our intention throughout the master’s program is to tie in the activities and assignments to your professional career in order to encourage you to build capital with your employer. Your master’s degree and the skills you learn while earning it should support and strengthen your current and future positions in the health care industry. To do this effectively, you will need to work with your employer and communicate your ambition to apply your knowledge and skill sets to increase positive outcomes at your organization.

Watch the video “Approaching Your Employer to Talk About Your Capstone.”

Write a 500- to 700-word summary report detailing how you believe the MHA program, and what you expect to gain from it, benefits your current position and future growth within your organization.

Identify the structural, behavioral, and intersectional (relationship) attributes of your current or most recent employer’s organization.

Create a detailed systems thinking diagram that maps the stock, inflows, outflows, and feedback loops of your organization.

Explain your diagram within your summary.

Cite 3 reputable references to support the contents of your letter (e.g., trade or industry publications, government or agency websites, scholarly works, or other sources of similar quality).

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Sample Answer

 

 

 

The Synergistic Relationship Between the MHA Program and My Professional Growth at [Organization Name]

This report outlines how the Master of Health Administration (MHA) program at [University Name] directly benefits my current role as [Your Current Role] at [Organization Name] and fuels my future growth within the organization. I believe the program’s curriculum, focusing on leadership, strategic planning, healthcare operations, and policy, provides the necessary knowledge and skills to enhance my contributions and drive positive outcomes within our organization. I have discussed my intentions with my supervisor, [Supervisor’s Name], and they have expressed support for my pursuit of this degree and its application to our organization.

 

Full Answer Section

 

 

 

 

Benefits to My Current Position:

My current role as [Your Current Role] requires a strong understanding of [mention specific responsibilities, e.g., healthcare regulations, data analysis, project management]. The MHA program strengthens these core competencies by providing a deeper understanding of the healthcare landscape. Specifically, courses in [mention specific courses, e.g., Healthcare Finance, Quality Management, Health Law and Ethics] will equip me with the knowledge to:

  • Improve operational efficiency: By applying principles of process improvement and lean management learned in the program, I can identify areas for streamlining workflows, reducing costs, and enhancing productivity within my department.
  • Enhance data-driven decision-making: The program’s focus on data analytics and interpretation will enable me to leverage data more effectively to inform strategic decisions related to resource allocation, program development, and performance evaluation.
  • Strengthen communication and leadership skills: The MHA program emphasizes leadership development, including communication, team building, and conflict resolution. These skills are essential for effectively collaborating with colleagues, leading teams, and influencing positive change within the organization.
  • Navigate the evolving healthcare landscape: The program provides insights into current trends and challenges facing the healthcare industry, including healthcare reform, value-based care, and population health management. This knowledge will enable me to anticipate future changes and proactively adapt our organization’s strategies.

Benefits to My Future Growth:

The MHA program is not only beneficial for my current role but also essential for my long-term career aspirations within [Organization Name]. My goal is to advance into a leadership position, such as [mention desired position, e.g., Director of Operations, Chief Administrative Officer]. The MHA program provides the foundation for this advancement by:

  • Developing strategic thinking skills: The program’s emphasis on strategic planning and analysis will equip me with the ability to think critically about the organization’s long-term goals and develop strategies to achieve them.
  • Enhancing leadership capacity: The program will further develop my leadership skills, preparing me to effectively lead and manage teams, departments, or even the organization as a whole.
  • Building a professional network: The MHA program provides opportunities to connect with other healthcare professionals, expanding my network and opening doors to future career opportunities.

Organizational Attributes:

  • Structural: [Organization Name] is a [describe structure, e.g., hierarchical, matrix] organization with [number] departments and [number] employees. Decision-making is typically centralized at the executive level. Formal communication channels are well-established.
  • Behavioral: The organizational culture at [Organization Name] is [describe culture, e.g., collaborative, competitive, innovative]. Employees are generally [describe employee behavior, e.g., motivated, engaged, resistant to change]. Leadership style is [describe leadership, e.g., participative, autocratic].
  • Intersectional (Relational): Interdepartmental relationships are characterized by [describe relationships, e.g., cooperation, competition, conflict]. Communication between departments is [describe communication, e.g., open, limited, formal]. Power dynamics between different professional groups (e.g., physicians, nurses, administrators) influence decision-making.

Systems Thinking Diagram:

[Insert a hand-drawn or digitally created systems thinking diagram here. The diagram should depict the following elements, tailored to your organization:]

  • Stocks: Examples include patient volume, employee satisfaction, financial resources, quality of care.
  • Inflows: Examples include new patients, employee hires, revenue, implemented quality improvement initiatives.
  • Outflows: Examples include discharged patients, employee departures, expenses, patient complications.
  • Feedback Loops: Identify both reinforcing (positive) and balancing (negative) feedback loops. For example, a reinforcing loop could be increased patient satisfaction leading to increased referrals, which further increases patient satisfaction. A balancing loop could be increased patient volume leading to longer wait times, which decreases patient satisfaction and eventually reduces patient volume.

Explanation of the Diagram:

The systems thinking diagram illustrates the interconnectedness of various elements within [Organization Name]. It highlights how changes in one area can ripple through the entire system. For example, our organization’s patient volume (stock) is influenced by inflows such as new patient referrals and outflows such as patient discharges. A positive feedback loop exists between patient satisfaction and referrals: higher patient satisfaction leads to more referrals, which in turn increases patient volume and potentially further improves satisfaction. However, a balancing feedback loop also exists: as patient volume increases, wait times may also increase, potentially decreasing patient satisfaction and eventually reducing referrals. Understanding these feedback loops is crucial for making informed decisions that consider the system as a whole. The diagram also highlights the importance of balancing competing priorities. For example, increasing revenue (inflow) may require increased expenses (outflow) related to staffing or equipment. The MHA program’s focus on systems thinking will enable me to analyze these complex relationships and develop strategies that optimize the performance of the entire organization.

Conclusion:

The MHA program at [University Name] is a valuable investment in my professional development and a direct benefit to [Organization Name]. The knowledge and skills gained will enable me to enhance my contributions in my current role, prepare me for future leadership opportunities, and ultimately contribute to the organization’s success in the ever-evolving healthcare landscape.

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