What is the secret to their success? Address these points in your paper:
Describe (briefly) the culture before the company changed its culture. List the steps the company took to change its culture. Describe (briefly) the impact on employees and
statistics such as increased retention rates. Show in table format the impact on gross income and profit over a three-year period. Analyze the effectiveness of the steps to change culture. Evaluate .ether the steps were efficient a. effective or whether other steps could have been taken. Recommend how these changes could be used in a company whose culture is causing high employee turnover and poor image and detracting from its competitive advantage.