Situational Metrics

Identify what metrics may be important in:
Effectiveness of the performance (e.g., performance rating, Customer Net Promoter Score, defect rate, time to
respond to customer inquiries, % properly-installed products, etc.)
Evaluating the source of the performance problems (e.g., training effectiveness, employee engagement, etc.)
Data Collection: Where would you find this data / how do you collect the metrics you selected?
Collection Results: List the results of data collection (you can make up the numbers for this scenario)
Hypotheses: What are your hypotheses? Ensure each hypothesis describes the relationship you expect to find
between metrics.
Test: Describe at least one type of statistical test that can help you prove or disprove your hypotheses.
Remember, you want a statistically significant result to show the findings are not just found at random.