SERVICE ENCOUNTERS

“Service Encounters” project is modeled on Bailey’s research presented in his paper, “Communication of Respect in Interethnic Service Encounters,” (in the “readings” folder, under “content” on BBLearn). Re-readBailey’s paper beforestartingtheproject. (1) Conduct careful observation of “service encounter” type of interactions in a real world setting (2) Take detailed notes of your observation. (3) Conduct uptake analysis (4) write a paper about 3 pages long (12-point font, double-spaced) in which you will: a) describe where and when you conducted your observation b) describe three or four service encounters, following the format of the