Risk Culture – (As in part 5)

Choose 7-10 elements from the risk register that are service related.

Divide the elements into good and bad attributes (staff turnover = bad) (atmosphere = good or bad).

How you define culture (risk culture) and how you choose the elements is up to you (base on your observation).

Apply a percentage to each attribute in relation to quality and customer service. From this identify quality, delivery gaps to discuss.