Reflective portfolio

Reflective portfolio

four different logs, which are describing four lectures and four tutorials, with the information which I will send I need to put them together like an essay with

introduction main body and conclusion, and relate that with what I could learn from the lessons.

Log 1
Management Skills 1- Managing Individuals and Team.

The first tutorial started with an introduction to Management Skills 1, next to an important review about the main points of the course guide and the assessments,

which students have to complete.
Then we highlighted what is a manager, “A Manager is the person responsible for planning and directing the work of a group of individuals, monitoring their work, and

taking corrective action when necessary. For many people, this is their first step into a management career”. According some students points of view “a manager is to

be in control; to guide or to oversee”. We discussed the difference between manager and leader, “at the most basic level, a leader is someone who leads other”.

Following with a group activity that we had to answer three questions about the term “manager”, “people management” skills and where could be applied to.
And finally we did another discussion about some important managers and managerial activities.

The first lecture started following the information from the tutorial, introduction to the course, to the assessment and the notion of the new subject. Then we had to

explain to a partner “why do we want to be a manager?” and some of relevant points were that for example, nowadays people tend to believe that the best position for

their future is to be a manager because they are the most successful professions. Succeeding the activity the course leader gave as the definition from Duker P, 2006

about the role of the manager.
Then we had a briefly background, and the teacher introduced the leadership topic to gave as just a short notion. After that we started to talking about the assessment

criteria, which are the assessment 1 the portfolio due date 20th of February and the assessment 2 the case study due date 27th of March. The teacher recommended the

book for the subject.

To sum up in my point of view the connection between the tutorials and lectures are really important and helpful for students because some of the main points needs to

be remembered twice at this time of the course. Corresponding to the tutorial and the lecture, I believe that students now have the base and the purpose of management

skills 1 subject, which is going to help them to apply in the future.
Moreover one thing that I have learnt about to be a manager is that people cannot learn how to be a leader, on the other hand people can learn how to be a manager, so

we tend to admit that maybe there is more managers than leaders in the business world.


Atwood, C. (2008). Manager skills training. Alexandria, Va.: ASTD Press.
Leinster, M. (2012). The Leader. Auckland: Floating Press.
Shaughnessy, D. (1994). The manager. New York: S. French.

Log 2
Management Skills 1- Managing Individuals and Teams.

This week tutorial started with the tutor dividing the students in groups around 6 each. The point of the tutorial was to completed one activity, the activity was a

case study on a manager’s role, that was taken the form of an ‘in-tray’ or ‘in-basket’ simulation of the kind used in management assessment centres. The purpose of the

exercise was to organise a list of activities that a manager can face it, so in my group we were 6 and we started the exercise individually, than we discussed the

different opinions that we had. Eventually we came to the conclusion that the priority thing that a manager as to do is to contact the manager director, some times

according to the example given the manager has to borrow some staff from other areas, then there the customers requests, following the employees complaints (meetings;

over time) and finally the manager own activities.
To conclude the tutorial lesson we were able to understand that the activity help us to think as a manager, the to have some notion about the work that we will have to


This week lecture we started to remind the last week’s class. The principal point of the lecture was “Being a Manager” and “The role of a Manager”. We made a note

about being a manager, that is to be in control, this means to trust people, encourage them (is not the same as being in a job). Following we talked about the tasks

and contribution of a manager- managing social impacts and social responsibilities is the best value for the customers. Then we introduced the five operations for

managers, that sets objective is the key part of the manager job; motivates and communicates its come from good managers; measures is when the manager give some

targets, some feedback. (Drucker, 1974)
Subsequent, according to Mintzberg we saw managers as leaders, the leader role, which is to be able to identify who is the manager.
To summarise this week lecture, we were able to understand management as a social process; the effective management of people; qualifications for managers, the value

of management and leadership qualifications and finally who identifies the standards for managers, which will be utilised by award bodies.

So what did a learn from this lecture: is that being a manager is a long process that people are able to appreciate and is complete with different skills. A good

manager is able to blend into the background, changing small things here and there to great effect.

Drucker, P. (1974). Management. New York: Harper & Row.
Koontz, H., O’Donnell, C. and Weihrich, H. (1980). Management. New York: McGraw-Hill.

Mintzberg, H. (1989). Mintzberg on management. New York: Free Press.

Log 3
Management Skills 1- Managing Individuals and Teams.

Today’s tutorial the tutor divided the class in groups, he made big groups with around 8 students and small ones with 4 students. The main point was to complete a

group formation exercise and to put in practice the advantages and disadvantages of working in a big and a small group.
The exercise was to choose a list of twelve people to save in a space ship seven, because of the global warming that is going to destroy the planet. So first we had to

do as individuals, and then in groups to agree which seven will be invited to go, giving a feedback and the reason, we had to considered the purpose of the escape and

what the aims will be when the space craft lands on the other planet.
Following the list as a group we started to choose the people that in our point of view have more affect nowadays, so our first choice was Sir Stephen Hawking.
Then the second exercise was to give three reason that justified why our team did not work as well as it could have done, and we came up with we were a big group,

different opinions, more arguments to decide the best choices but on the other hand we had a team leader that organised the team and gave the opportunity for everyone

to speak. And finally we decided that we worked as a team.

Today’s lecture was about managing teams and group, to come up with the difference between teams and groups, techniques for teams development, managing multi national

teams and managing diverse groups.
We peaked some important points about to be a group comparing to be a team. According to Kazenbach & Smith (1993) “ a team is a small group of people with

complementary skills who are committed to a common purpose, performance goals and approach for which they are mutually accountable”. And in addition the tutor

highlight one characteristic of effective team, which was that “ teams must have “values” to succeed, these include listening, not judging, supporting, cooperating and

recognising the achievement of others.”
Sometimes teams can become really ambitions.
The tutor talked about a business education programme, that people are competing each other, they may not be a team because team probably is not the right expression.
Developing work teams is related to culture.
We discussed some very important team roles following Belbin (1993). And about virtual teams that develop several ideas.
To sum up “ sometimes people believe that the solution to solve a problem is only solve as a team”, may not be that way.

Belbin, R. (1993). Team roles at work. Oxford: Butterworth-Heinemann.
Katzenbach, J. and Smith, D. (1993). The wisdom of teams. Boston, Mass.: Harvard Business School Press.

Managing Skills 1- Managing individuals and teams

This week tutorial we start as always the tutor checking if the students are to understand the assessment one, which are the four logs.
After that we start to analyse an exercise about manager’s faults that we had to complete giving the appropriate solutions, we did the exercise as a groups.
According to the manager’s faults given we completed nine different solutions, which were:
1.    hard to get hold off: try to book a meeting with the manager with the exactly day and time; email him
2.    indecisive: do not give him to many choices; offer always the best solutions
3.    vague: try to take the decision; ask specifics questions
4.    disorganised: reminders; email him to remember the things
5.    inconsistent: try to be consistent with him; specific instructions
6.    avoids giving feedback: ask his opinion, it’s a way to receive a feedback
7.    unrealistic: give him a fact manager
8.    poor communication: insist
9.    slow to respond to requests: have a meeting

The last exercise we had to give three ways, which we could persuade, our manager to give us a pay increase, in my group we came up with:
1.    show my skills, how they will help the company and to make my boss to believe that I deserve
2.    to be a good employee
3.    try to stand out among the others

Today’s lecture was about managing your manager plus managing yourself.
What is delegation? In a short answer is to be able to share your work. There is some others expressions like discretionary authority which are customers complains and

autonomy which is to negotiate customers.
So what exactly is manager wants? It is responding to objectives and standards; delivering completed and acceptable work; responding to expectations.
The tutor mentioned some problems with managers and some impressions.
To conclude this lecture the answer of the question why do I still want to be a manager is that I believe that managers learn everyday and they improve always with

their mistakes, it is someone that is part of an environment that include people who are doing their best works.


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