Referrals and Interviewing Techniques

Consider the following scenario:

Jenny, a young and newly licensed addictions counselor, is nervous about seeing her first client, a 35-year-old woman named Alyssa. Jenny observes that Alyssa has her arms folded in her lap and seems angry and defensive in Jenny’s office. So far, Alyssa has fluctuated between one-word answers and rambling rants that do not relate to the actual questions. Jenny thinks to herself, “What questions do I ask to get the best information? What referral information is most relevant?”

Full Answer Section
  • Have you ever tried to stop using before?
  • What are your triggers for use?

Jenny should also ask Alyssa about her mental and physical health, as well as her social support system. This information will help Jenny to develop a comprehensive treatment plan for Alyssa.

Here are some referral information that may be relevant to Alyssa:

  • Detox programs
  • Inpatient treatment programs
  • Outpatient treatment programs
  • Support groups
  • Sober living houses
  • Employment assistance programs
  • Childcare assistance programs
  • Housing assistance programs

Jenny should also ask Alyssa if she has any specific referral preferences. For example, Alyssa may prefer to go to a treatment program that is gender-specific or that specializes in a particular type of addiction.

It is important for Jenny to be patient and understanding when working with Alyssa. It may take some time for Alyssa to trust Jenny and to open up about her addiction. Jenny should create a safe and supportive environment where Alyssa feels comfortable talking about her experiences.

Jenny should also be aware of her own biases and assumptions. It is important to remember that Alyssa is an individual with her own unique experiences and perspectives. Jenny should avoid judging or shaming Alyssa.

By asking the right questions and providing Alyssa with the appropriate referrals, Jenny can help Alyssa to get the help she needs to recover from her addiction.

Sample Answer

Jenny can start by asking Alyssa open-ended questions to get to know her and to build rapport. These questions could include:

  • What brings you in today?
  • Can you tell me more about what's been going on lately?
  • How has your substance use been impacting your life?
  • What are your goals for treatment?

Once Jenny has a better understanding of Alyssa's situation, she can start to ask more specific questions about her addiction. For example:

  • What substances are you using?
  • How often and how much are you using?
  • How long have you been using?
  • What are the consequences of your use?