Fair Cocoa Beans produces a variety of packeted chocolate products from its main factory in the UK. Two main packet sizes are available, a smaller one for snack-size sales and a larger one for home baking sales. Fair Cocoa Beans also sells other snack chocolate products (Mars and Ferrero) but both chocolates are by far the best sellers.
The Company imports chocolates mainly from USA and Italy.
Business has fared well since the Company set up production in 2018. Indeed, there has been a steady increase in net profits every year since start up. Recently the Company has noticed various trends among customers, including an increasing interest in healthy snacks. One of the older machines in the production line seems to be labouring and breaks down more regularly these days.
Accordingly, as a work placement from the University of Roehampton, you have been set a number of tasks, the results of which should be presented in business report format for Fair Cocoa Beans (word length 2000, excluding graphs/figures/references) and written in English.
These tasks are detailed in the following pages and generally concern (in alphabetical order):
• Customer information
• Production information
• Quality assurance information
• Recommendations for factory improvement
• Summary chocolate information