Rapid response” and “differential response

Our chapter this week discusses “rapid response” and “differential response” to calls for service. Given these options, how do you think citizens feel about differential response and having their call be put on low priority or, even worse, having their situation handled by someone over the phone with no response to the scene at all? Do you think it makes the citizen feel better to at least be able to make a report by phone if an immediate response to the scene is not possible? Or, do you think it should be part of law enforcement's responsibilities to respond, in person, to every citizen’s call regardless of nature or seriousness? Explain your response and assume you are the Chief or Sheriff when formulating your response.