Quality of Interpersonal Communication in the Digital Era

Quality of Interpersonal Communication in the Digital Era Order Description Paragragph 1 Attached is the an article kindly annotate it and ensure to include all important points Paragragh 2 include advantages , disadvantages and recommendations in terms of Quality of Interpersonal Communication in the Digital Era Paragraph 3 Conclusion Abstract —Era of globalization and development in digital technology this time was enriching the development in communication form or feature, for example the Internet. This new media showed implications in various fields, which are, the implications in business s ector, media's management, advertisement, and the social community network including the behavior of his communication. Development of the new media that convergent, made the communication process between people become easier and faster. We can communicate with people around the world quickly and directly. Internet with various facilities like, Chat, e-mail, voice mail, etc has changed the behavior of its consumer. Fr om various implications that arise due to the development of information technology and Communication this time, the authors was interested in researching about social impact from ICT development in the community. The aim of this research is to know quality of interpersonal communication in social contexts in digital era. This research study is person al opinion using qualitative descriptive method, where data is collected through depth interviews with informants, which are Y (native) generation digital and X generation in Jakar ta. The results showed that the quality of interpersonal communication can be done not only through face to face, but it also done through the media depend on context and situation. In the normal context, communication by face to face and via the media has a same degree of quality. While in the conflict context, communication through the media are more qualified compare to communication by face to face. This study is hopefully could be useful as a reference for further research and can obtain a helpful information about social impact of digital media in particularly Indonesian community, so it can useful as a various parties in addressing the impact of new media and also become inputs for the manufacture of regulation in this field. Index Terms —Interpersonal communication, personal opinion, social context, digital era. I. I NTRODUCTION Communication has a different type and level. There are two general type of communication namely direct and indirect communication. Direct communication is face-to-face process communication between people from one another. Indirect communication requires a media to convey the message, for example: TV, Internet, newspapers, and others. From two type of communication above, communication is divided again into two types, namely verbal and non verbal. Verbal communication is such as conversation (oral) and written. While nonverbal communication could be a body language (gesture), image, color, physical appearance, and others. Communication has Manuscript received June 24, 2013; revised August 20, 2013. Nawiroh Vera is lecturer in Faculty of Communication Science, Budi Luhur University, Jakarta, Jl. Ciledug Raya, Petukangan Utara, Jakarta 12020 Indonesia (e-mail: Lnawir [email protected]). difference kind of level according to the expert, but basically that level is distinguished by the number of people involved in the communication process, namely: intrapersonal communication, interpersonal communication, group communication, and mass communication. Each has its own characteristics. Interpersonal communication is simply defined by Joseph De Vito as "Sending a message from someone and be accepted by others and getting a direct feedback". While Everett M Rogers emphasized the important elements in interpersonal communication is there will be a face to face process, although some other experts claim that interpersonal communication can also be done by telephone or telex media as a channel of interpersonal communication. Rapidly development in technology communication field in the current era of digital technology now a day able to change the patterns of communication among peoples. If we look at of classical concepts of interp ersonal communication was more emphasizes in face-to-face, while in the era of technology now communication mostly done by using the media. The development of media technology is tremendous rapidly enrich the forms or types of communication media, one of it is the Internet. Internet as a new media has sp ecial characteristic features which are convergence and digitalization. Internet is the result of technological convergence between Information Technology and Telecommunications. This new media showed implications in various fields, which are, the implications in business sector, media's management, advertisement, and the social community network including the behavior of his communication. Development of the new media that convergent, made the communication process between people become easier and faster. We can communicate with people around the world quickly and directly. Internet with various facilities like, Chat, e-mail, voice mail, etc has changed the behavior of its consumer. Communication via the internet does not questioning the distance and time even the form of communication. No distance limitation makes the broad nature of the communication; the Internet can connect millions of people from various parts of the world in the same time. Information from anywhere can quickly be known, and strangely there is no clear information who was the communicator and who was the communicant. Each side can be a user, the sender as well as receivers. In the context of interpersonal communication, communication can be conducted in person or using the media. Internet is expected as the most widely used media for communication among people other than mobile phones. Chat, e-mail, voice mail is a facility of the internet that been used in inter-personal communication. Classical concept concerned with face to face for more effective communication in which effectiveness depends on Quality of Interpersonal Communication in the Digital Era Nawiroh Vera 565 International Journal of Social Science and Humanity, Vol. 3, No. 6, November 2013 DOI: 10.7763/IJSSH.2013.V3.304 several components, namely; openness, empathy, supportiveness, positiveness, and equality. So it can be said that interpersonal communicati on with media can reduce the quality of communications made. Effectiveness Communication is if every people involved free communication without barriers sending ideas or notions appropriate expectations, respectively. Both physical and psychological barriers in co mmunication, decreases the effectiveness of communication. Quality of communication is not only being seen from the degree of association but also in social context of communication. A good relationship will make communication go smoothly, but in some particular context it can change into conflict in those interactions. Interpersonal communication occurs among individual who interact between one another in certain situation. The interaction can take place between husba nd and wife, lovers, bosses-employee, friends, and so forth. What is more effective interpersonal comm unication by face to face or through the media? In this digital era, that media is referred to internet or gadget, which b ecame crucial question in this study. To answer that, researchers ask individual opinion of people that deal in communi cation area about quality of interpersonal communication in social context, in this case, the focus are people categori zed as Y generation and X generation in Jakarta. The purpose of this research is as a benchmark for subsequent studies about the social impact of digital media for the community. II. T HEORETICAL F RAMEWORK A. Interpersonal Communication It’s difficult to imagine a profession that doesn’t require you to interact with other people. You likely use interpersonal communication every day to handle complaints from a demanding client, to persuade your boss to give you some time off, or to comfort a friend dealing with a difficult relationship. Interpersonal communication has been defined many ways. Some scholars define “ Interpersonal communication based on the situation and number of participants involved ” (Miller, 1978). Using Miller’s defi nition, Interpersonal communication occurs between two individuals when they are close in proximity, able to provide immediate feedback and utilize multiple senses. Others define Interpersonal communication based on the degree of “personalness,” or perceived quality, of a given in teraction (Peters, 1974). In Peter’s view, Interpersonal communication includes communication that is personal and occurring between people who are more than acquaintances [1]. Interpersonal communication is the communication between people. We all communi cate with each other, every one of us in his own characteristic way. Interpersonal communication means communi cating formal, informal, verbal and non verbally. Verbal communication refers to oral, spoken communication we a ll know. Written communication enters also in this category. People still write letters, notes, or send emails. Technology intervenes in any type of communication because tec hnology makes communication develop much quicker. [2]. Interpersonal communication occurs when two or more people transactionally influence one another. In interpersonal communication, two or more people have a mutual and simultaneous effect on one another [3]. B. Internet Internet is “a global network connecting millions of computers. More than 100 countries are linked into exchanges of data, news and opinions. Unlike online services, which are centrally controlled, the Internet is decentralized by design. Each Internet computer, called a host, is independent. Its operators can choose which Internet services to use and which local services to make available to the global Internet community. Remarkably, this anarchy by design works exceedingly well. There are a variety of ways to access the Internet. Most onlin e services, such as America Online offer access to some Inte rnet services. It is also possible to gain access through a commercial Internet Service Provider (ISP) [4]. The Internet, or simply the Net, is the publicly available worldwide system of interconnected computer network that transmit data by packet switching using a standardized Internet protocol (IP) and many other protocols. It is made up of thousands of smaller commercial, academic, and government networks. It carri es various information and services, such as electroni c mail, online chat and the interlinked web pages and other documents of the World Wide Web. Because this is by far the largest, most extensive internet (with a small i ) in the world, it is simply called the Internet (with a capital I ). features of the Internet are ; World Wide Web (www), E-mail, and Instant Messaging, chat, mailing list, and each other. [5]. Technology provides many ways of assisting people in communicating, as well. It can bridge great distances, as mentioned earlier, in keeping people in contact with each other. Thus, one can see how technology, when used properly, greatly enhances the communication process among people. Without telephones and computers, society would consist solely of whichever people one could reach within a day's travel, and we would lack the means to make friends across the country and around the world (Veronica Bergschneider) the internet has indeed changed the way people socialize. [6]. C. Interpersonal Communication and Technology Interpersonal communication and technology are linked together by the simple reason that technology facilitates communication ways. Technology means cell phones, computers, internet etc. Co mmunication has increased a lot since technology has developed. Nowadays people talk a lot on the phone, internet is an endless source of knowledge and people like to talk online, on chat rooms. The internet allows you to get to know people from all over the world, online, in a virtual world. Technology has made communication possible at a global level. [7]. Interpersonal Communication can be sustained also on the phone. Since technology is so developed, we can talk on the phone and in the same time see the other person through the 566 International Journal of Social Science and Humanity, Vol. 3, No. 6, November 2013 PLACE THIS ORDER OR A SIMILAR ORDER WITH US TODAY AND GET AN AMAZING DISCOUNT :)