Quality Improvement: Data and Metrics

Order Descriptionwrite a 2-page (double-spaced) paper describing the role of leaders in quality and safety. Is Quality Improvement/Patient Safety a “top-down” effort, work to be done by front line staff, or both? Why? What specific roles should leadership play and what should they NOT do? Why?

References :

Text: Langley, et al. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
Read Chapter 2, pages 27-35
Articles:
(1) Benneyan JC, Lloyd RC, Plsek PE. Statistical process control as a tool for research and healthcare improvement. Qual Saf Health Care 2003;12:458-464.
(2) Bischoff K, Goel A, Hollander H, Ranji SR, Mourad M. The Housestaff Incentive Program: Improving the timeliness and quality of discharge summaries by engaging residents in quality improvement. BMJ Qual Saf 2013;22:768-774.

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