James Warick, Director of Physical Plant at Southern Hospital, e-mailed Diane curtis, Director of Nursing informing her of a leak in Operating Room 1 that must be shutdown for repairs early next morning. Curtis forwarded the message to Joanne Messing,the operating room nurse supervisor on duty for the night shift. Messing, tired from a long nights work, handwrote a message and taped it on the bulletin board to the nurse supervisor in the day shift to switch the 8am operation from room 1 to room 8 David Swanson, the day shift nurse supervisor, arrived at 7:30 a.m and found Dr.Roberts shouting that his patient was ready for surgery ,but no rooms were available because Dr. Jones had already taken 8 rooms.
1.Enumerate the channels of communication used by each person.?
2.Should different channel of communication have been used instead?why?
- What can be done to resolve the problem?
- What future policies should be put in the place to prevent this form occuring again?