Project Management

Even if you have a well-planned and controlled project, there is still one important but sometimes overlooked
area that will impact the success of a project. This very important area is quality management and assurance.
There are many quality systems that exist today thanks to the work of pioneers such as Dr. William Edward
Deming. You will be evaluating different quality systems such as ISO 9000, Six Sigma, plan-do-check-act
(PDCA), Capability Maturity Model Integration (CMMI), benchmarking, and Malcolm Baldrige for your project.
You will be deciding on a project of your own choosing as the basis for the assignments throughout this class.
Primary Task Response: Within the Discussion Board area, write 300–500 words that respond to the following
questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your
classmates. Be substantive and clear, and use examples to reinforce your ideas.
Research at least 2 sources (which may include your textbook) to support your response, and discuss the
following:
What is quality?What is quality assurance, and why is it important in the context of a project? Compare and
contrast 3 of what you consider to be the most appropriate types of quality systems for the project that you will
use in your Key Assignment.
Write 2 more paragraphs that are an introduction and conclusion to this topic. Be sure to include your
references, and format your submission in APA format.
Question 2
ASSIGNMENT DESCRIPTIONDeliverable Length: 300–500 words
OBJECTIVES
Overview
In “Competing on the Eight Dimensions of Quality,” in the Harvard Business Review from November–
December 1987, David A. Garvin proposes the following eight critical dimensions of quality:
PerformanceFeaturesReliabilityConformityDurabilityServiceabilityAestheticsPerception
Primary Task Response: write 300–500 words that respond to the following questions with your thoughts,
ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive
and clear, and use examples to reinforce your ideas.
Research at least 2 sources (which may include your textbook) to support your response, and complete the
following:
Using the project you selected, describe in 1–2 sentences how you would define the output of your project in
terms of each of the 8 dimensions (1–2 sentences for each dimension).
Write 2 more paragraphs that are an introduction and conclusion to this topic. Be sure to include your
references, and format your submission in APA format.
Question 3
ASSIGNMENT DESCRIPTIONDeliverable Length:
300–500 words
Overview
Now that you have defined the quality dimensions, you will need to determine which quality process
improvement tools and techniques would bring the biggest benefit to your project. Some of the tools that you
may want to research include, but are not limited to, the following: 
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Lean thinkingValue stream process mappingKaizen (The Japanese word for Continuous
Improvement)Five Ss (separate, straighten, scrub, standardize, systematize)Kanban
Primary Task Response: write 300–500 words that respond to the following questions with your thoughts,
ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive
and clear, and use examples to reinforce your ideas.
Research at least 2 sources (which may include your textbook) to support your response. Discuss the
following:
Compare and contrast 3 process improvement tools and techniques from the tools listed above.In your opinion,
which is the best quality process improvement tool or technique to implement in your project? Why?