Practical Service Improvement

Practical Service Improvement make ( APIE ) for this problem : increasing the number of patient fall in the ward. The structure will be like this: 1- Analysis- Problem finding: - what is not happening that should be? ( 1 paragraph). -why is it important to do something about it now-what is the business case for improvement? ( 1 paragraph). - vision - out line the future vision ( 1 paragraph). - voice of customer matrix ( VOC ). - SIPOC diagram ( at least a high level process map 10-16 steps ). 2- Analysis- Root Cause Analysis ( RCA ): - negative brainstorming ( Spider diagram/ mind map ). - PEMME/ Ishikawa ( Fishbone diagram ). - 5 x Whys 3- Planning - Solution Generation: -These may fall out of the RCA -Concept Extraction- to generate a range of possible solutions for evaluation . 4- Planning - Solution Selection : -Paired Comparison and, - A multi - criteria matrix ( weightings x ratings ). Special Notes: * If you developed many solutions -you may wish to use voting N/3 to reduce your solution set to say 7 solutions. * Don't forget to evaluate within the multi - criteria matrix the ( don nothing solution) ie carry on as present. 5- Implementation: - Include a simple implementation plan.