performance management plan

performance management plan Order Description this is the journal article you have to read: Gruman, Jamie A. and Alan M. Saks (2011) "Performance management and employee engagement." Human Resource Management Review. (21)2: 123-136. Using Gruman and Sak’s engagement through performance management framework, devise an operational Performance management plan. Gruman and Saks (2011) suggest that “producing performance increments may be best achieved by orienting the performance management system to promote employee engagement.” Select a job (or class of jobs) at an organisation with which you are familiar, and using Gruman and Saks’s framework for engagement through performance management, design a complete performance management system for that job. Your system should be legal, be grounded in proven HRM theory (such as equity theory, distributive and procedural justice, the psychological contract, and motivational theories), and be easily operationalised in contemporary organisations. You may use diagrams and models to indicate processes and relationships. Performance management and employee engagement Jamie A. Gruman a,?, Alan M. Saks b,1 a School of Hospitality & Tourism Management, and Department of Business, University of Guelph, Guelph, Ontario, Canada N1G 2W1 b Centre for Industrial Relations and Human Resources, University of Toronto, 121 St. George Street, Toronto, Ontario, Canada M5S 2E8 a r t i c l e i n f o a b s t r a c t Many contemporary organizations are placing a greater emphasis on their performance management systems as a means of generating higher levels of job performance. We suggest that producing performance increments may be best achieved by orienting the performance management system to promote employee engagement. To this end, we describe a new approach to the performance management process that includes employee engagement and the key drivers of employee engagement at each stage. We present a model of engagement management that incorporates the main ideas of the paper and suggests a new perspective for thinking about how to foster and manage employee engagement to achieve high levels of job performance. © 2010 Elsevier Inc. All rights reserved. Keywords: Performance management Employee engagement Talent management Personnel Working conditions 1. Performance management and employee engagement Performance management is a critical aspect of organizational effectiveness (Cardy, 2004). Because it is the key process through which work is accomplished, it is considered the “Achilles Heel” of managing human capital (Pulakos, 2009) and should therefore be a top priority of managers (Lawler, 2008). However, less than a third of employees believe that their company's performance management process assists them in improving their performance, and performance management regularly ranks among the lowest topics in employee satisfaction surveys (Pulakos, 2009). Contemporary challenges facing organizations have led many of them to refocus attention on their performance management systems (Buchner, 2007) and explore ways to improve employee performance. In this paper, we argue that one important way to enhance the performance management process is to focus on fostering employee engagement as a driver of increased performance. To this end, we present a conceptually-grounded approach to the development of employee engagement and discuss elements of the performance management process that can promote its occurrence. We also present a model of engagement management that builds on prior work on performance management. 2. A broad conceptualization of performance management Although performance evaluation is at the heart of performance management (Cardy, 2004), the full process extends to all organizational policies, practices, and design features that interact to produce employee performance. This integrative perspective represents a configurational approach to strategic human resources management which argues that patterns of HR activities, as opposed to single activities, are necessary to achieve organizational objectives (Delery & Doty, 1996). As Armstrong (2000) notes, the performance management process offers an opportunity for the integration of all HR strategies. “Bundling” HR practices so that they complement and strengthen each other has been shown to be necessary for an organization's HR architecture to deliver desired performance (Pfeffer, 1998). As suggested by Verweire and Van Den Berghe (2004), performance management is valuable Human Resource Management Review 21 (2011) 123–136 ? Corresponding author. Tel.: +1 519 824 4120x58730; fax: +1 519 823 5512. E-mail addresses: [email protected] (J.A. Gruman), [email protected] (A.M. Saks). 1 Tel.: +1 416 978 5366; fax: +1 416 978 5696. 1053-4822/$ – see front matter © 2010 Elsevier Inc. All rights reserved. doi:10.1016/j.hrmr.2010.09.004 Contents lists available at ScienceDirect Human Resource Management Review journal homepage: www.elsevier.com/locate/humres