- Does the information system enhance the performance of the
organization's business activities? Explain why or why not by addressing the
following:
1.1. Is the information system application being utilized consistently or only sporadically?
1.2. How well does the system meet the organization's needs?
1.3. How does it enhance these business activities (be as specific as possible):
1.3.1. Economic benefits
1.3.2. Transaction execution benefits
1.3.3. Customer service enhancements
1.3.4. Enhancement of organizational controls
1.4. Did the business benefits justify the costs of the system? Were costs commensurate with the
results? Why or Why not?
1.5. Of the three competitive strategies (broad cost leadership, broad differentiation or focused {i.e.
niche) strategy) which one does the target of study seem to be following [see Chapter 1 section 2 of
Baltzan text]
1.6. What value chain activities of the organization are enhanced by the new information system?
[see Chapter 1 section 2 of Baltzan text]
1.7. Considering the target of study in light of the value chain. Is there some competitive advantage
derived from the organization's new information system? How about the long term? Why or why
not?
1.7.1. Is the competitive advantage sustainable in the short-term?
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1.7.2. Is the competitive advantage sustainable in the long term?
1.7.3. Have recent events (like COVID) changed the situation?
1.8. Does the system address the security, privacy and compliance requirements in the
organization?
1.9. What further improvements does the organization intend to make to this system? What further
enhancements or additions have been indicated as follow-up developments? [Be descriptive here -
you are describing how people who work in the organization think about this]
1.10. Are there further improvements that the organization should plan to make to this information
system in order to improve its effectiveness and to reap further tangible and intangible benefits? [Be
prescriptive here - you are describing what you and the members of your team, as outside
observers, think about this]
Assessment of the overall conduct of this particular
implementation: - Was the overall conduct of the organization and its team in
developing/implementing this application a success? (Note: these questions
are about organizational culture and process quality- not about results)
Please assess this by addressing the following:
2.1 In general, do the organization’s development/implementation staff have to comply with
governance requirements and/or are they bound by organizational SOPs (standard operating
procedures) & hierarchy?
2.2. Do the IT development/Implementation staff appear to be reactive or proactive? Do they follow
long term plans or shorter-term backlogs (lists) of current challenges? Do they seem to be “fighting
fires” a lot?
2.3. How does the organization itself measure success in respect to information systems
development/implementation activities?
2.4. By that measurement, were these activities (as you studied them) successful?
2.5. As they worked on implementing the application, did the organization’s
development/implementation team(s) members encounter changing business requirements? How
did they respond to these changes and how nimble were they in doing so?
2.6. Did the design, acquisition/development/outsourcing processes work? Where were they
flawed? Were established procedures followed? Were new procedures defined? In hindsight, could
the development/acquisition/outsourcing activities have been done better or that should be
corrected?
2.7. Did the organization's (users or IT) staff pick up new skills during this application
implementation? What were they?
2.8. What improvements could/should the organization adopt for information systems
implementation in the future (i.e. what larger lessons have been learned by you)?
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