Instructions
- Find a recent article, published within the last 3 months, in the Wall Street Journal (or other reputable news
source) that discusses an operational win or challenge that a company has gone through which has had a
significant impact on its business - Identify the wins/challenges that connect to Managing Quality
- Write a brief introductory “executive summary” identifying the organization, the challenge and the current
state of affairs. Remember to include a link to the article for easy reference - Explain how Managing Quality connects to the Article
- Summarize the problem and the impact that the tools had (or could have had) in addressing it
- Explain how this example can be used as a lesson in your organization to either point to an area of
opportunity for a similar win, or to warn of a potential risk that could have significant impact on your business, if
left unaddressed