Operations Management

Operations Management

Learning Outcomes Covered
•    Evaluate the nature, scope and extent of manufacturing and service operations strategy;
•    Critically evaluate the use of quality tools and techniques for a wide range of organisational problems;
•    Solve complex operational problems related to managing capacity and constraints within organisations;
•    Demonstrate the application of strategies, tools and techniques to improve business operations and appraise and

select appropriate methods for managing supply bases for a variety of organisations

Assignment brief
Operations Management deals with the design and management of products, processes, services and supply chains. It

considers the acquisition, development, and utilization of resources that firms need to deliver the goods and services

their clients want.
The purvey of OM ranges from strategic to tactical and operational levels. Representative strategic issues include

determining the size and location of manufacturing plants, deciding the structure of service or telecommunications

networks, and designing technology supply chains.
Tactical issues include plant layout and structure, project management methods, and equipment selection and replacement.

Operational issues include production scheduling and control, inventory management, quality control and inspection,

traffic and materials handling, and equipment maintenance policies.

Tasks
Select an organization of your choice. And prepare a report to its board of directors:-
1.)    Critically analyses the importance of understanding effective operations management in the organization to gain

the competitive advantage

2.)    Describe the balance of “good-service continuum” of the organization and critically discuss how the operations

strategy should be planned.  Support your answer by drawing a “process chart” showing how customers are processed through

the operations.

3.)    Critically discuss how the “process management” should be planned in the organization to achieve operational

excellence. Support your answer by illustrating:-
a.    Customer service strategies
b.    Managing capacity and demand
c.    Inventory management
d.    Scheduling operations
e.    Process analysis and improvement
f.    Purchasing and supplier management

4.)    Critically describe how the “Quality Management process” should be organized in the organization to high level of

customer satisfaction.

5.)    Critically describe how important a sound “technology management process” in the organization to process

improvement. Support your answer with technology acquisition, automation, innovation and creativity.

Assessment Criteria
The following criteria will be used when marking your Assignment:-
1.)    Clear identification of current practices, standard practices and gap filling techniques – 15%
2.)    Identification of responses made by the organization in relevant areas – 20%
3.)    Critical evaluation of the responses of the organization – 20%
4.)    Conclusion and recommendation – 20%
5.)    Depth of the analysis and relevance – 15%
6.)    The format and flow of report – 10

Criteria for marking provided below
1.    Structure OF ESSAY
2.    Research
3.    Knowledge
4.    Independent Thoughts
5.    Analysis
6.    Arguments
7.    Citation Accuracy
8.    Focus

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