Observations

Visit a near by Mcdonalds or Burger King restaurant. Observe the activities and the behavior of all the employees, both during a busy period and during a period of

few customers.
To what extent do you think the employees ( or at least some of them) are working as a group, as contrasted with working as individuals with only individual

responsibilities?
Do you think that if the employees worked as a group it would help to improve efficiency and service? As a manager of the restaurant what actions can you take to

encourage a greater degree of group effectiveness? How can management shape behaviors and encourage either?

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