You and Organization Structure
To better understand the importance of organization structure in your life, do the following assignment.
Select one of the following situations to organize:
A copy and print shop
A travel agency
A sports rental (such as Jet Skis or snowmobiles) in a resort area
A bakery
Background
Organization is a way of gaining some power against an unreliable environment. The environment provides the organization with inputs, which include raw materials, human resources, and financial resources. There is a service or product to produce that involves technology. The output goes to clients, a group that must be nurtured. The complexities of the environment and the technology determine the complexity of the organization.
Planning Your Organization
Write down the mission or purpose of the organization in a few sentences.
What are the specific tasks to be completed to accomplish the mission?
Based on the specifics in question 2, develop an organization chart. Each position in the chart will perform a specific task or is responsible for a certain outcome.
You are into your third year of operation, and your business has been very successful. You want to add a second location a few miles away. What issues will you face running the business at two locations? Draw an organization chart that includes the two business locations.
Five more years go by and the business has grown to five locations in two cities. How do you keep in touch with it all? What issues of control and coordination have arisen? Draw an up-to-date organization chart and explain your rationale for it.
Twenty years later, you have seventy-five business locations in five states. What are the issues and problems that have to be dealt with through organizational structure? Draw an organization chart for this organization, indicating such factors as who is responsible for customer satisfaction, how you will know if customer needs are met, and how information will flow within the organization.
Maximizing Efficiency and Growth Through Organizational Structure: A Case Study of a Bakery
Thesis Statement
In the realm of business operations, the organizational structure plays a pivotal role in defining roles, fostering communication, and driving success. By exploring the evolution of a bakery's organization structure, we can understand how strategic planning and adaptability are key to sustained growth and customer satisfaction.
Planning Your Bakery Organization
Mission: To delight customers with freshly baked goods, creating a warm and inviting atmosphere that encourages community engagement and loyalty.
Specific Tasks:
1. Baking and pastry preparation
2. Inventory management and supply chain coordination
3. Customer service and order fulfillment
4. Marketing and promotional activities
5. Financial management and budgeting
Organization Chart:
- Owner/Founder
- Head Baker
- Inventory Manager
- Sales and Customer Service Representative
- Marketing Coordinator
- Accountant
Expanding to a Second Location
Challenges when adding a second location may include:
- Maintaining consistent product quality
- Streamlining operations between two sites
- Ensuring effective communication and supervision across locations
Organization Chart for Two Locations:
- Owner/Founder
- Head Baker (Location 1)
- Head Baker (Location 2)
- Inventory Managers (Both Locations)
- Sales and Customer Service Representatives (Both Locations)
- Marketing Coordinator (Both Locations)
- Accountant (Centralized)
Scaling to Five Locations in Two Cities
To manage five locations in two cities, focus on:
- Implementing standardized recipes and training programs
- Appointing regional managers for each city
- Centralized financial oversight and decentralized daily operations
Updated Organization Chart:
- Owner/Founder
- Regional Manager (City 1)
- Location Managers (Locations 1, 2, 3)
- Staff at Locations 1, 2, 3
- Regional Manager (City 2)
- Location Managers (Locations 4, 5)
- Staff at Locations 4, 5
- Accountant (Centralized)
Handling Expansion to Seventy-Five Locations
Managing seventy-five locations across five states presents challenges like:
- Ensuring brand consistency and quality control
- Establishing a robust feedback system for customer satisfaction
- Implementing technology for efficient communication and data management
Organization Chart for Seventy-Five Locations:
- Owner/Founder
- Chief Operating Officer (COO)
- Regional Managers (Multiple States)
- Location Managers
- Head Bakers
- Inventory Managers
- Sales and Customer Service Teams
- Marketing Coordinators
- Customer Experience Manager
- Customer Feedback Team
- IT Manager (Centralized)
In conclusion,
the organizational structure of a bakery evolves to meet the demands of growth while prioritizing customer satisfaction and operational efficiency. By adapting the hierarchy, roles, and communication channels, a bakery can navigate challenges and thrive in a competitive market landscape.