You are a social worker and walk into the waiting room to greet a client for the first time and the client raises his voice and states “I don’t belong here!” You are aware he has been mandated to work with you to address issues related to alcohol abuse after he received two DUIs in 6 months. That is all the information you know at this time.

Explain what engagement skills you would use to work begin working with this client. Identify two errors or pitfalls (from Cummings et al, chpt 7) that you or any social worker might make in this situation.