Most of us will face conflict throughout our lives. Being able to negotiate and manage conflict effectively is important in the workplace. Given this, the focus of this unit will be on learning how to manage conflict more effectively.
Describe a recent conflict that you experienced (preferably one that you encountered on the job).
Discuss the conflict in terms of the five stages that are described in your textbook (potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes).
Analyze the effectiveness of your approach to managing the conflict.
Discuss what you could do differently if a similar conflict were to arise in the future.