MANAGING ACROSS CULTURES

If you were asked to advise Managers working for international organisations on the issues involved in managing staff from different cultural backgrounds, you could start your report like this:

Introduction – what is the topic – why is it important.
In today’s global economy, working with people from different cultures is becoming the norm. Although this brings many rewards it also introduces challenges for both workers and management alike. All managers know that motivating their staff is the key to a successful business. To do this, they must understand what drives their staff. But what if their staff seem to think and behave in unexpected ways? This can happen when people from very different cultures work together. Organisations are beginning to realise the importance of training their managers to become inter-culturally competent in order to ensure their staff continue to be motivated and productive.
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What are the issues
The main issues to be discussed in this report are:
•How culture influences working styles
•Different management styles
•The importance of training managers to become inter-culturally competent

Where am I going to get the source material to help with assignments

•Lecture notes and set reading
•Other Textbooks
•Journals
•Websites

Where do I get source materials to write my Practice Report
•See the links provided
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The Practice Report
•What is the topic? – “ Managing Across Cultures “
•What does it mean? – how a manager should manage a team of staff from different cultural backgrounds.
• Where do I get the source material? – choose two or three links from the selection below
•Remember – the source materials has to be creditable

•Cross-cultural communication http://en.wikipedia.org/wiki/Cross-cultural_communication
•Quality management : a cross-cultural perspective http://www.emeraldinsight.com/Insight/viewContentItem.do;jsessionid=4E6779B84E7B9FB1689E81123174751F?contentType=Article&contentId=1786448
•Cross-cultural training: Learning to make the most of increasing internationalisation http://www.ft.com/cms/s/2/300d8cea-c1f4-11d9-866a-00000e2511c8.html
•Anthropologists in cross-cultural management (Culture Matters) http://culturematters.wordpress.com/2009/02/28/anthropologists-in-cross-cultural-management/
•Handbook of cross-cultural : social behavior and applications http://books.google.co.uk/books?id=Z0L7dwJKel8C&pg=PA380&dq=multicultural+communication+management&lr=&as_brr=1&ei=NAnCSoDaG4eSNaKJ8fAD&client=firefox-a#v=onepage&q=multicultural%20communication%20management&f=false
•Heit Communication http://cosmicserpent.org/uploads/downloadables/Communication%20Styles%20of%20Indian%20People.pdf
•http://www.communicaid.com/cross-cultural-training/culture-for-business-and-management/doing-business-in/Indian_business_culture.php

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