Major overriding issue in this case

of the case study and the course material (i.e., your answers should be more than just a few words).
What is the major overriding issue in this case?
• In order words, what major question or issue does this case address that merits its study in this course and in connection with the chapter or material you are now covering?
• Some things to consider:
o a) Have the basic problem(s) been identified or are these symptoms?
o b) If more than one problem presents itself in the case, have I selected the most important issue?
o c) Am I putting myself in the manager’s shoes and looking toward future actions?
What are the 3-5 most important facts of the case or points to consider in relation to the problem?
• Present a brief listing of the key facts. Do not rehash the case, just identify the key facts.
What topics from class are most relevant to this case and why?
• Present a brief explanation of the topics from the class that are most relevant to this case. Be specific.