Low Morale and Employee Buy-in

You are Director of Assisted Living for Autumn Park and Ms. Mildred Puce, a new resident, has been taking
advantage of the facilities resources, displaying in appropriate behavior towards personnel. You have received
caregiver complaints alleging poor treatment from Ms. Puce which she denies.
ANSWER the questions at the end of the case study and develop an action plan using a table format that
includes information such as what is to be done, when it will be done, how it will be done, and who will do what.
Choose action steps that are concrete, measurable and attainable.
Identify a specific timeline for each action item (due date or milestone), who is responsible (title or position)
for each action item, who will be supporting them, and resources required (equipment, staff, technical support,
etc.).
If needed, you may also identify the level of priority for each action item (low, medium, or high)