Literature Review: summarize the general ideas related to on-call management from the following article (each
source write a 2 full page literature review. total three sources will be 6 full pages) Please use your own words,
do not copy from any website!!!!!!! I will upload the guide and sources!!!!
- https://alertops.com/on-call-rotation/
- https://www.atlassian.com/incident-management/on-call
- https://docs.servicenow.com/bundle/orlando-it-service-management/page/administer/on-callscheduling/concept/c_OnCallScheduleManagement.html