LITERATURE REVIEW
In the last assignment, you identified a problem affecting your organization or community and provided background
information. In this second component ofyour course project, synthesize research and practice to build a deeper
understanding of the problem through a review of peer-reviewed journal articles. This information will assist in the
development of a theoretical framework for the identified problem. As part of your literature review, evaluate the
effectiveness of the research in explaining the problem from the perspective of a public service organization.
In your assignment, be sure to address the following critical elements that align with the grading criteria:
Examine through scholarly support from the literature the impacts of diversity, ethics, and cultural competency on the
decision-making process related to your selected problem..
Evaluate the aspects of effective communication styles as applied to individual and group collaboration.
Analyze current (published within the past 3-5 years), relevant, peer-reviewed academic research articles that examine the
identified elements.
In addition to this assignment's requirements, remember to revise your Unit 3 assignment by incorporating feedback from your
instructor, Smarthinking, and Turnitin, and include the revised version with the Unit 5 assignment.
Submit your work to Turnitin, and include a copy ofthe report as an attachment in the assignment area.
Review the Literature Review Scoring Guide to ensure you understand the grading criteria for this assignment.