You are the leader of a small non-profit public health facility in a small Midwestern town of about 8000 residents. Your facility is a satellite of the local health department and focuses on providing holistic care to mothers and young children. The economy has taken a toll on your facility and lately several of your workers have become disgruntled. As a leader you believe that the disgruntled employees are really poisoning the environment for others and lately several reports and other deliverables from the agency have been late and prepared in a poor fashion. You already have received two calls from your superiors noting their disappointment with the facility.
You know it is time to do something to change this situation. What should your first steps be? What type of leadership style/ should you exert? How can you successfully lead the change in this facility so that the employees once again value their work and responsibilities? Is this possible? Why or Why Not? Is it possible to develop a strategy for the future so these situations are headed off much earlier?