KLM airline case study

1,.What is the initial issue or problem in the case?

1. KLM requires its employees to use a standard business case template when they want to make an investment. What are some alternatives that you would explore for KLM?
2. Respond to the following:
3. Explain Merlyn's Business-IT Maturity level.
4. Based on the model, where does KLM appear at the time of the case study in the textbook?
5. Respond to the following:
6. How can you put together information from various sources to synthesize a new interpretation of the author's claim in the case study?
7. What assumptions are you making to come to your conclusion?