Key Performance Indicators

An organization uses key performance indicators (KPIs) to monitor the processes involved in operating a global supply chain to identify strategies that are not performing well and need improvement.

Describe a KPI that you have used yourself or have seen or read about being used to manage a global supply chain process successfully.
How should an organization decide which KPI(s) to use to successfully manage its global supply chain?

Full Answer Section The specific KPIs that an organization should use to manage its global supply chain will vary depending on the specific needs of the organization. However, the KPIs listed above are a good starting point. When deciding which KPIs to use, an organization should consider the following factors:
  • The goals of the organization: What are the organization's goals for its global supply chain? The KPIs should be aligned with these goals.
  • The specific processes involved in the global supply chain: What are the key processes that need to be monitored? The KPIs should be specific enough to measure the performance of these processes.
  • The availability of data: What data is available to track the performance of the global supply chain? The KPIs should be based on data that is available.
By considering these factors, an organization can select the KPIs that will be most effective in managing its global supply chain. Here are some additional tips for selecting KPIs for a global supply chain:
  • Use a variety of KPIs: Don't rely on just one or two KPIs to measure the performance of your global supply chain. Use a variety of KPIs to get a more complete picture of the performance.
  • Track the KPIs over time: Don't just track the KPIs once. Track them over time to see how they are trending. This will help you to identify areas where the performance of your global supply chain is improving or declining.
  • Use the KPIs to make decisions: Don't just track the KPIs. Use them to make decisions about how to improve the performance of your global supply chain.
By following these tips, you can select the KPIs that will be most effective in managing your g
Sample Answer here are some KPIs that can be used to manage a global supply chain process successfully:
  • On-time delivery: This KPI measures the percentage of orders that are delivered on time. It is a critical KPI for any global supply chain, as it ensures that customers receive their products when they need them.
  • Order fulfillment cost: This KPI measures the cost of fulfilling an order. It is important to track this KPI in order to ensure that the cost of fulfilling orders is not too high.
  • Inventory turnover: This KPI measures how quickly inventory is moving through the supply chain. A high inventory turnover rate indicates that inventory is moving quickly, which can help to reduce costs and improve efficiency.
  • Customer satisfaction: This KPI measures how satisfied customers are with the supply chain. It is important to track this KPI in order to ensure that customers are happy with the products and services they receive.