- IT Strategies for Customer Experience. 1st Post Due by Day 3. List and describe three IT strategies that organizations can employ for enhancing the customer experience. Give an example of an organization and articulate how they implemented one of the three strategies you listed.
Discussion #2
- Digital Dashboards. 1st Post Due by Day 3. List and describe three strategies for successful deployment of digital dashboards. Give an example of an organization that uses a digital dashboard. Also briefly explain its function as well as how it delivers value (for the organization and consumer).