Interviewing and Observing

Conduct a 10-minute conversation during which time you will engage the respondent in dialogue on the topic of communication in professional and/or personal life. Follow these tips when you conduct your 2 interviews:
Your role is to engage the respondent in dialogue; make a special effort to employ maximum cognitive empathy skills.
Prior to engaging in your conversation, spend a few minutes generating questions to guide the dialogue. Consider beginning the conversation using a broad, open-ended question or inquiry such as, “Tell me about an experience when the communication process was effective.” Next, ask multiple follow-up questions. Examples include:
Tell me more about that.
How did you feel at that time?
What was the context for this communication related experience?
Consider the following areas to guide your observations during the interview process:
Body language
Fruitful or interesting moments
Evidence of cognitive empathy
Powerful moments
Emotions expressed
Immediately following each interview, make notes of the respondents’ answers and identify both the verbal and non-verbal communications observed.