Improving Team Effectiveness in CQI

"There is no substitute for teamwork and good leaders of teams to bring consistency of effort along with
knowledge." - W. Edward Deming
Well-functioning teams in health care are vital to the success of how care is delivered; and how we bring
people together to make improvements to safety, care and service. Read Case Study 6-2 found on page 183.
After reviewing the information, explain what you would have done differently based on the learnings from
Chapter Six. Explain how your actions may have led to a different outcome, and why.