Imagine you are the HR manager of a health care organization with 250 employees. You have been asked, as the HR manager, to determine skills required for the new IT system that will be implemented in the purchasing department. The new system will impact all nonsupervisory employees. Implementation of the new system has an aggressive timeline, and the needs analysis will require effective techniques to uncover skill gaps and provide training as needed.
In addition to the time constraint, there have also been performance issues in the purchasing department related to relationships with pharmaceutical organizations. So organizational leadership would like you to assess whether current employees can be trained to effectively utilize the new IT system and improve external relationships, and whether or not new positions need to be added to support the IT system implementation.
Full Answer Section
- Assess whether new positions need to be added to support the IT system implementation. This can be done by determining the number of new positions required to manage the new IT system and to improve external relationships.
In addition to the steps above, you can also use the following techniques to uncover skill gaps and provide training as needed:
- Job shadowing: This involves having employees shadow other employees who have the skills that they need.
- On-the-job training: This involves providing employees with training while they are working.
- E-learning: This involves providing employees with training through online courses.
- Blended learning: This involves combining different types of training, such as job shadowing, on-the-job training, and e-learning.
It is important to note that the timeline for implementing the new IT system is aggressive. Therefore, it is important to choose training methods that are efficient and effective.
The performance issues in the purchasing department related to relationships with pharmaceutical organizations are also a concern. You can assess whether current employees can be trained to improve external relationships by conducting a needs assessment and developing a training plan. You can also consider hiring new employees who have experience in managing relationships with pharmaceutical organizations.
By following these steps, you can ensure that the purchasing department employees have the skills they need to effectively utilize the new IT system and improve external relationships.