HR: Change Management
Description
XYZ organization has been in the metals distribution business for 45 years. They have over 6000
employees throughout the United States and Canada. In the past few years, they have made numerous
acquisitions absorbing not only mid-size companies but also smaller “mom and pop” type shops that
will add bottom line value to their core business. Many changes took place as a result, in
particular, restructurings, process enhancements, layoffs, – all in the hopes of achieving revenue
growth and increased profitability. While seemingly transparent at first, the organization began to
notice over the course of a year, higher turnover (voluntary), more employee terminations, increase
in employee complaints, more accidents on the job, critical objectives not being met. After
recently losing a major customer due to inaccurate processing of material and a missed deadline, a
strategic task force was assembled to review the issues and make some strong measurable
recommendations as to the changes and/or enhancements that needed to take place in order to turn
the Company around.
You are representing the Human Resources Department on this task force focusing on the people-
centered changes. Remember that strategic, structural, process-oriented, and people-centered
changes occur continuously in dynamic businesses. Often, changes in one of these areas impact
changes in the other areas.
Keeping in mind John P. Kotter’s (Harvard Business Review: Leading Change Why Transformation
Efforts Fail) Eight Stage Process to successful change, discuss employee resistance, resiliency,
and your recommendations to moving forward to higher productivity.