There are a number of tools and methods that can be used to gauge patient satisfaction and quality of care.
Examples include:
surveys
personal interviews
observation
focus groups
The AHRQ Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers
and patients to report on and evaluate their experiences with health care. CAHPS® surveys ask patients to
report on their experiences with a range of health care services at multiple levels of the delivery system.
Several surveys ask about experiences with ambulatory care providers such as health plans, physicians’
offices, and behavioral health plans. Some of the surveys ask about experiences with care delivered in facilities
such as hospitals, dialysis centers, and nursing homes.
Topic
Based upon the first letter of your last name, create a survey for either an Outpatient setting or Inpatient
Setting.
First Letter of Last Name (M -Z) Outpatient and Ambulatory Surgery CAHPSPreview the document
Review Existing Validated Survey’s
Based upon your last name, review your assigned CAHPS® surveys
From your assigned survey, select five (5) closed ended survey questions. Cut and paste into a word
document.
Then convert the five (5) questions to an open-ended question but save the original 5 closed ended questions.
(Change to an open-ended question by eliminating the answer choices and leave a blank for the person to fill
in an answer). Now you should have 10 questions; 5 open-ended and 5 closed ended questions in your word
document.
Create a Survey in Survey Monkey
Set-up a free account on Survey Monkey.
Select “sign up” in the upper right-hand corner.
It should show you a registration form for a free account.
Use the ten questions created above (5 open-ended and 5 closed ended) to develop a survey in Survey
Monkey.
Post the survey in the Survey Monkey Links Discussion area by the middle of the module week. Post your
survey link under the assigned discussion thread (Outpatient/Ambulatory or Child Hospital). Confirm the topic
by indicating the assigned topic in your thread.
Format
Students should use the following format for their written assignment.
Use APA format and cite sources, as necessary. If you need a refresher on APA, reference the APA Learning
UnitLinks to an external site.. Do your resources meet the CRAAP test?
Include a cover page, introduction and summary
Include Headings and Sub-headings, as needed.
Each answer to the question should be a minimum of three paragraphs each, with a maximum of five
paragraphs
Include the graphs/charts of the data from Survey monkey as part of your assignment submission and analysis
Include a Reference page.