Group Based Assignment: Passengers’ Operation at Changi Airport

: Group Based Assignment: Passengers’ Operation at Changi Airport Order Description Your assignment is to: ‘compare and contrast’ Singapore Changi Airport (Passengers) Operations within a framework of the theories and concepts studied in Operations Management. A suggested pro-forma for the body of the assignment would be: Cover Page Executive Summary Table of Contents Introduction I. Background to Changi ? Provide an overview of the airport with a focus on Changi as a gateway to Singapore and a regional air hub into Asia, Australia, the USA and Europe II. History of Changi ? Why Changi is selected as the location for the airport and where it is? III. A typical international airport operation ? Describe the value chain for passengers’ operation at Changi airport (Terminal 1, 2, 3 and possible Terminal 4). ? Identify and describe key milestones of passengers’ transformation through Changi airport for both inbound and outbound passengers. ? List enhancements to Changi airport’s core business of moving passengers and their value adding to customers. ? Identify the supply chain for passengers’ operation at Changi airport. IV. Sustainability and air travel/airports ? Identify and describe economic, environmental and social sustainability aspects of Changi airport. V. The Future of Changi airport ? Terminal 5 ? Forecasting and demand planning Conclusion and Recommendations