Answer these questions using these videos:
 https://www.youtube.com/watch?v=MYGOg9kUsfE
 https://www.youtube.com/watch?v=hOANK2mMic8
 https://www.youtube.com/results?search_query=sears+auto+center&sp=EgIIBQ%253D%253D

Q1: Identify the ethical issues involved in the Sears case from a consequentialist and deontological perspective.

Q2: Identify the management issues involved in the case. For example, think about the case in terms of multiple ethical selves, norms, reward systems, diffusion of responsibility, and obedience to authority. What factors contributed the most to the alleged unethical conduct on the part of service advisors and mechanics?

Q3: How would you evaluate Sears’ response to the allegations and the changes they made? Has Sears resolved its problem? Why or why not?

Q4: What do you think is the impact of the scandal on Sears’ reputation for quality and service?

Q5: Respond to Brennan’s comment, “We have to have some way to measure performance.” What can management do to prevent “overselling?” Propose a management plan (including a compensation system) that allows management to measure performance and encourages auto center employees to behave ethically. Be specific.