History or background of the establishment and the organizational chart.
Is it Franchised, company owned or individual owner.
How do you attract your customers to the hotel. Is it the rate, amenities…..
Information on guest amenities(provided to guests), and food establishment(availability of restaurants and
bars).
Information on sports facilities.(pool, Exercise facilities..)
What are the procedures use for any emergencies at the establishment.(fire, Bomb threats, Hurricanes….)
Get information on security issues and guest safety.(Room keys, security latches, lost and found, safe deposit
box).
Information on new and existing employees training.
ADR, OCCUPANCY %, REV PAR and any special rates.(are they busy on the weekend or on the week days)
A/R, Payroll and Scheduling(see chapters in the book)
Setting the Room Rate(see chapter in the book)
City Ledger and Guest Ledger. What is the difference?
The Night Audit. List of some important duties of the night Auditor.
Reservation and overbooking policy. (see the chapters in the book)
Evacuation procedure and fire drill. ( how often they have fire drill?)