Employees’ communication strategies
It is important as an account team manager to understand and evaluate how your employees’ communication strategies can affect your sales.
In general, if you were an account team manager for a high-end fashion chain store, would a salesperson with an expressive social style be better at selling than a person with a driver style or an analytical style? Why? Provide an example of when the driver style and when the analytical style would work best.
Sample Answer
Whether a salesperson with an expressive social style is better at selling than a person with a driver style or an analytical style depends on the customer they are selling to.
Expressive social salespeople are outgoing, friendly, and enjoy interacting with people. They are good at building relationships and rapport with customers. This style of salesperson may be more effective at selling to customers who are looking for a personalized shopping experience and who value interaction with the salesperson.