Electronic media provides you with many options for creating effective messages in business. Many scenarios come up in which you will be asked to craft a positive message in response to a customer’s issue. In this assignment, you will be asked to compose messages from both the perspective of a customer and a customer service representative.

Instructions:

• Choose a recent purchase or customer experience you have had that did not meet your expectations.

• Write an email to the company expressing your dissatisfaction and concerns.

• Place yourself as the customer service representative receiving your email and respond appropriately.