Dubai Business School

Case Questions: 1. In changing its culture, what are the riskiest factors faced by Federated Co-op? According to change management models, what are the critical factors that ensure success in the process of change management? 2. Do leaders play a crucial role in the success of an organizational culture change? What do you think is Banda’s role in this process, and what does he personally do to make sure that the culture change is successful? 3. How does the senior leadership team propose to assess the success of the culture change? Do you agree with the suggested metrics? What do you think about Banda’s suggestions for knowing when Federated Co-op will have succeeded?